Celebrate the holidays with the whole family
Early booking campaign 2018
Celebrate the holidays with the whole family
Early booking campaign 2018

Frequently asked questions

We have sorted out the most frequently asked questions and given answers on your behalf. Please phone us if your question has not been inserted: 088 070 8090

Arrival and departure

With regard to all parks belonging to EuroParcs,  standard arrival- ande departure times are applicable. As far as holiday homes and group accommodations are concerned , it has been determined that on the day of arrival you're allowed to enter your accomodation as from 15.00 hours, while on the  day of departure you'll have to leave your accomodation before 10.00 hours.

Weekend, midweek and week

During holidays you can book to stay for a period covering weekends, midweeks as well as weeks.

Weekend - from Friday till Monday

Midweek - from Monday till Friday

Week - from Monday till Monday or from Friday till Friday

During the holidays (Eastern, Ascension Day, Whitsun tide, Chrustmas , New Year's Eve and New Year's Day) other arrival- and departure days are applicable.  

Camp (going to camp)

On the day of arrival campers can start using the camping site  as from 14.00 hours, while on the day of departure they'll have to leave the site before 11.00 hours.

Pets

On all parks pets are allowed (provided that they are being leashed), but that doesn't count for every holiday home. There are also petfree holiday homes. in which pets are not allowed. So please indicate beforehand at your reservation if you want to bring one or more  pets  with uou . In general two pets are being allowed to come along per reservation. For each pet you'll have to pay a surcharge,  amounting to Euro 5,- per night.

 

Preference

Do you prefer a certain kind of accomodation, for example because of special facilities or because of the specific location . If so, you can indicate this during your reservation. We'll do our utmost to meet your wishes and we take these into account as much as possible. Do you prefer to have your preference being guaranteed? In that case you'll have to pay preference costs. These costs amount to Euro 20,- per reservation.

To pay

While booking online, you can pay your bill straightaway by means of iDeal. You can also choose to pay the indebted amount in instalments. That way you pay 50% of the invoice amount within 14 days after having made your reservation and  the  remaining amount 30 days before your arrival. If you're booking your holiday 30 days before arrival, you need to pay the full amount within 14 days. If the total amount is lower than Euro 100,- , you'l have to pay this  amount all at once. When it turns out at your arrival that no payment has been made (received) , we're not going to hand over the key.

To cancel (canceling)

We don't offer cancellation insurances. If you nevertheless should decide to take out such an insurance, we advise you to contact your bank or your insurance company.

In case of cancellation, the following RECRON- conditions are applicable:

- In case of cancellation more than three months before the commencement date, you'll  have to pay 15% of the price as agreed;

- In case of cancellation within three till two months before the commencement date, you'll  have to pay 50% of the price as agreed;

- In case of cancellation within two months till one month before the commencement date, you'll  have to pay 75% of the price as agreed

- In case of cancellation within one month before the commencement date, you still have to pay 90% of the price as agreed.

- In case of cancellation on the day of the commencement date , you'll have to pay 100% of the price as agreed.

Terms and conditions cancellation insurance
 

A holiday home suitable for less valid (partly disabled) people

On the Country Estate of Brunssheim EuroParcs offers an adjusted holiday home for the benefit of less valid people. This holiday home is provided with all possible conveniences and it disposes of an adjusted bathroom on the first floor with , among other things,  a shower stretcher . On the second floor still another two bathrooms are situated. This holiday home is suitable to accommodate 10 persons. Guide-dogs are allowed in this home.

In almost all the other parks certain holiday homes are partly adjusted for the benefit of less valid people. These homes are accessible for wheelchairs and are provided with broad doors as well as a low placed shower entry. Some homes are also provided with a specially  adjusted shower sit and supporting braces at both sides of the toilet. On the first floor two high-low beds are available. Particular detail: a stair lift is not abailable, so the second floor is only reachable by walking the stairs.

For more information about holiday homes, which are suitable for the benefit of less invalid people, you're welcome to  call the following phone number (088-070 8090).

Wifi

On all our parks you can (wirelessly) reach the internet. Hoewever our parks are situated in the middle of nature, as a result of which the accessibility in our accommodations isn't always optimal. For this reason in some parks the use of wireless internet is being offered in the horeca part of the main building. If you're having problems to log in or if you would like to ask questions about this, please feel free to contact the reception.

Recognizance

Accidents happen, most people will have experienced this. It is for this reason that Europarcs may in some cases ask for a deposit up front so that any damages can be handled more easily in case of an accident. The deposit amounts to a minimum of € 200 per accommodation and (when applicable) will be added to the total amount. After departure, the bungalows and group accommodations are checked and after deduction of the costs of the detected damage, the amount will be transferred back to the account number of the person who made the reservation within 4 weeks. When damage is observed, you will naturally receive an invoice which you may use for further settlement with your insurance company.

Questions

Do you have any more questions? If so, please contact us by phoning 088 070 8090.